Privacy Policy

Effective Date: 27th of January 2025

MoodEaser (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our services, including the MoodEaser web and mobile application and related features (collectively referred to as “Service”).

1. Information We Collect

We collect various types of information to provide and improve our Service:

• Account Information: This includes your name, email address, and encrypted password. This information is crucial for user registration and account management.
• Activity Data: We gather data regarding your use of the Service, including interactions with our AI therapist, goals tracking, and other features. This helps us tailor your experience and enhance our offerings.
• Payment Information: Payment details are processed securely through Stripe, a third-party payment processor, and are not stored on our servers.
• Technical Data: This includes your IP address, device operating system, browser type, and cookie data for analytics and session tracking, which help us improve our service performance and user experience.

2. Legal Basis for Processing

By using MoodEaser services, you acknowledge and agree that we process your personal data on the following legal bases in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR):

• Consent: We may process your personal data when you have provided explicit consent for us to do so for specific purposes. This consent is obtained through a clear affirmative action and is revocable by you at any time. Consent will be valid only if it is freely given, specific, informed, and unambiguous. We will notify you of your right to withdraw consent at the time of obtaining consent.
• Contractual Necessity: MoodEaser shall process your personal data when such processing is necessary for the performance of a contract to which you are a party, pursuant to your acceptance of the Terms and Conditions, thereby agreeing to be fully bound by their provisions. These Terms of Service constitute the complete and exclusive agreement between MoodEaser and the User with respect to the subject matter herein, and they also address situations in which processing is required to take preliminary steps at your request prior to the establishment of a contractual relationship. Such processing activities include, but are not limited to, the management of your subscription, the facilitation of payment transactions, and the provision of customer support in accordance with our contractual obligations.
• Legal Obligations: We may process your personal data to comply with our legal obligations under applicable laws and regulations. This includes obligations related to taxation, accounting, compliance with legal requests, and other statutory requirements that necessitate the processing of your data.
• Legitimate Interests: We may process your personal data based on our legitimate interests, or those of a third party, provided that such interests are not overridden by your rights or freedoms. These legitimate interests include: Enhancing and improving our Service functionalities, conducting market research and analysis to better serve our users, preventing fraud and securing our systems against potential threats and managing our business operations effectively.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and enhance our Service.
• Authenticate and secure user accounts, ensuring only authorized access.
• Process payments and manage your subscription effectively.
• Respond to inquiries and provide customer support.
• Analyze usage trends and patterns to improve our Service and enhance user experience.
• Communicate with you about updates, promotions, and news related to our services.

4. Sharing Your Information

We may share your information with trusted third parties under the following scenarios:

• Stripe: For processing payments securely.
• Analytics Providers: We may share information with analytics partners to monitor and analyze Service usage.

We ensure that all third parties we work with comply with GDPR and any other applicable data protection laws.

5. International Data Transfers

If your personal data is transferred outside of your country, we take appropriate steps to ensure it receives adequate protection according to applicable laws. This includes using standard contractual clauses as necessary to ensure legal compliance.

6. Data Security

We're committed to ensuring the security of your personal information. We implement a variety of security measures, including:

• Encryption of sensitive data.
• Data stored on secure servers.
• Regular security audits and testing to assess and improve our security measures.
• Restricted access to your data, limited only to authorized personnel.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as legally required. Upon account deletion, your personal data will be permanently erased from our systems.

8. Your Rights

Under applicable data protection laws, including GDPR, you have the following rights:

• Access: You have the right to request access to your personal data that we hold.
• Correction: You have the right to request correction of any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal data under certain conditions.
• Withdraw Consent: You have the right to withdraw consent for data processing at any time, where consent was the basis for processing.
• Object: You can object to processing your data for analytics or direct marketing.
• Data Portability: You have the right to request your data in a structured, commonly used, and machine-readable format.

To exercise these rights, you can contact us at support@moodeaser.com.

9. Children's Privacy

The Service provided by MoodEaser is intended solely for users who are at least eighteen (18) years of age. We do not knowingly collect, maintain, or process personal information from individuals younger than eighteen (18) years. If we become aware that we have inadvertently collected personal data from a child under the age of eighteen without verified parental consent, we shall promptly take appropriate measures to delete such personal data from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at support@moodeaser.com. Upon receiving such notification, we will take all reasonable steps to delete your child's personal information from our systems in compliance with applicable data protection laws.

10. Cookies and Tracking Technologies

MoodEaser uses cookies and similar technologies to:

• Manage user sessions.
• Analyze website traffic and usage patterns.
• Provide a personalized user experience and advertisements.

11. Privacy Policy Amendment

By utilizing the services provided by MoodEaser, you hereby acknowledge and confirm that you have read, understood, and accepted this Privacy Policy, which includes the legal bases for the processing of your personal data. This Privacy Policy is subject to periodic review and may be amended at any time in accordance with the discretion of MoodEaser.

MoodEaser expressly reserves the right to modify this Privacy Policy at its sole discretion, and any such amendments shall become effective immediately upon their publication on our website or application.

Subsequent to the publication of any amendments, your continued use of the services shall constitute your acceptance of the modified Privacy Policy. It is your responsibility to review this Privacy Policy periodically to remain informed of any changes

Contact Us

If you have questions about our Privacy Policy, please reach out to support@moodeaser.com.